Privacy Policy
- We collect only the information you submit in our enquiry form — name, email, phone, and your store URL.
- We use it to respond to your enquiry and, with your consent, send you relevant updates about our services.
- We use Google Analytics and Meta/Google ad pixels to understand how people use our website.
- We never sell your data. We share it only with the tools we use to run our business (listed below).
- You can ask us to update, export, or delete your data at any time.
Who We Are
This Privacy Policy explains how Rhyzome Consulting Private Limited (trading as Big Bang Commerce, “we”, “us”, “our”) collects, uses, and protects personal information when you visit our website at bigbangcommerce.io.
We are committed to protecting your privacy and handling your personal data with care, in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and other applicable Indian data protection regulations.
Data Controller: Rhyzome Consulting Private Limited, D 503, Mercury Towers, PK Lane, Mira Bhayandar Road, Mira Road (E) — 401107, Maharashtra, India. GST: 27AAICR2356K1Z1.
What Data We Collect
We collect only the information that is necessary for the purposes described in this Policy. We do not collect sensitive personal data (such as financial details, health information, or government ID numbers) through this Website.
| Data Type | Examples | Source |
|---|---|---|
| Contact details | Name, email address, phone number | Enquiry / audit form |
| Business information | Store URL, current platform, monthly revenue range | Enquiry / audit form |
| Usage data | Pages visited, time on site, device type, browser, geographic region | Google Analytics (anonymised) |
| Ad interaction data | Ad clicks, conversions, page visits from ad campaigns | Meta Pixel, Google Ads tag |
We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately.
How We Collect It
We collect personal data through the following means:
- Enquiry / audit form: When you submit a form on our Website requesting a free migration audit or consultation, you provide your contact and business details directly to us.
- Cookies and tracking technologies: We use cookies and similar tracking technologies to collect anonymous usage data and enable advertising features. See Section 06 for details.
- Email communications: When you respond to emails from us, we retain those communications as part of our client records.
We do not purchase or acquire personal data from third-party data brokers.
Why We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiry — to review your form submission, contact you, and discuss your migration or development requirements.
- To provide our services — once engaged as a client, to deliver the agreed scope of work, communicate project updates, and manage the relationship.
- Marketing communications — to send you information about our services, case studies, and relevant content. We will only do this where you have consented, and you may opt out at any time.
- Website analytics — to understand how visitors use our Website, identify popular content, and improve our user experience. Analytics data is anonymised and aggregated.
- Advertising — to measure the effectiveness of our ad campaigns on Meta and Google, and to show relevant ads to audiences similar to our existing visitors.
- Legal compliance — to comply with applicable laws, regulations, or legal proceedings.
Third Parties We Share Data With
We do not sell, rent, or trade your personal data. We share it only with trusted third-party service providers that help us operate our business. Each of these providers is bound by their own privacy policies and data protection commitments.
We may also disclose your personal data if required to do so by law, court order, or by a regulatory authority.
Cookies & Tracking
Our Website uses cookies — small text files stored on your device — and similar tracking technologies. We use the following types:
- Analytics cookies (Google Analytics): These help us understand how visitors interact with our Website — which pages are most popular, how long people spend on the site, and where visitors come from. This data is aggregated and anonymous.
- Advertising pixels (Meta Pixel, Google Ads tag): These track conversions from our ad campaigns and allow us to show ads to users who have previously visited our Website or to similar audiences. These are placed by Meta and Google and are governed by their respective privacy policies.
Most browsers allow you to control cookies through their settings. You can disable cookies or clear existing cookies, though doing so may affect your experience on some websites. You may also opt out of personalised advertising through:
- Google: adssettings.google.com
- Meta: Your Facebook/Instagram ad preferences settings
- General opt-out: youronlinechoices.com
How Long We Keep Your Data
We retain personal data only for as long as it is necessary for the purposes set out in this Policy, or as required by applicable law.
- Enquiry data (non-clients): We retain your contact and business information for up to 2 years from the date of your enquiry, to allow us to follow up appropriately. After this period, data is deleted or anonymised unless you have become a client.
- Client data: Data related to client engagements is retained for 7 years from the end of the engagement, in line with standard business record-keeping requirements under Indian law.
- Email marketing data: We retain your email address on our Mailchimp list until you unsubscribe, at which point it is removed from active communications. You may request full deletion at any time.
- Analytics data: Google Analytics data is retained per Google’s default retention settings (typically 26 months), in anonymised and aggregated form.
You may request deletion of your personal data at any time by contacting us (see Section 12). We will action all valid deletion requests within 30 days.
Your Rights
Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the forthcoming Digital Personal Data Protection Act, 2023 (as applicable), you have the following rights in relation to your personal data:
- Right to access You may request a copy of the personal data we hold about you.
- Right to correction You may ask us to correct inaccurate or incomplete personal data.
- Right to deletion You may ask us to delete your personal data, subject to any legal obligations that require us to retain it.
- Right to data portability You may request your data in a structured, commonly used format.
- Right to withdraw consent Where we process your data based on consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to opt out of marketing You may unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly.
To exercise any of these rights, please email us at hello@bigbangcommerce.io. We will respond within 30 days of receiving your request. We may need to verify your identity before processing your request.
Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These include:
- HTTPS encryption on our Website
- Access controls on internal tools and spreadsheets containing lead data
- Using reputable third-party platforms (Google, Mailchimp) that maintain industry-standard security certifications
While we take every reasonable precaution, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to acting swiftly in the event of any breach that affects your personal data.
If you suspect your data has been compromised or have a security concern, please contact us immediately at hello@bigbangcommerce.io.
International Visitors
This Website is operated from India and is primarily intended for Indian businesses. However, we welcome visitors from other countries, including the European Union, United Kingdom, and other regions.
By using this Website from outside India, you acknowledge that your data may be transferred to and processed in India, where data protection laws may differ from those in your jurisdiction.
Where we use third-party services such as Google Analytics and Mailchimp, your data may also be processed in the United States or other countries in accordance with the privacy policies of those service providers.
If you are located in the EU or UK and have concerns about how we handle your personal data, please contact us at hello@bigbangcommerce.io and we will address your concerns directly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Policy periodically. Continued use of our Website following any updates constitutes your acceptance of the revised Policy.
Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:
- Company: Rhyzome Consulting Private Limited
- Trading as: Big Bang Commerce
- Address: D 503, Mercury Towers, PK Lane, Mira Bhayandar Road, Mira Road (E) — 401107, Maharashtra, India
- GST: 27AAICR2356K1Z1
- Email: hello@bigbangcommerce.io
We aim to respond to all privacy-related requests within 30 days.
Migrate to Shopify
Develop on Shopify
Build with Shopify